Delete your Prismz account and data
This page explains how Prismz users can request permanent deletion of their account and the personal data associated with it.
Last updated: July 29, 2026
Option 1: Delete your account in the Prismz app
- Sign in to your Prismz account.
- Open Settings using the gear icon.
- Select Delete account.
- Read the warning and confirm permanent deletion.
Deleting the app from your device does not delete your account.
Option 2: Request deletion without access to the app
Email support@prismz.me from the email address registered to your Prismz account. Use the subject “Prismz account deletion request”.
Include only the registered email address. Do not send your password, password-reset code, or other secret credentials. We may ask you to verify account ownership before processing the request.
Data that is deleted
- Your Prismz account, profile, email address, and account identifiers
- AAC phrases and communication content you created
- Routines, schedules, and routine items
- Mood and emotion records
- Care Links and relationships with caregivers or therapists
- Notifications, sessions, and other content associated with your account
Deletion and retention
Account data is removed from Prismz's active production system when an in-app deletion is confirmed or after an approved support request is processed.
Residual copies may remain temporarily in restricted disaster recovery backups for up to 30 days. Data retained in a backup is not used for any other purpose and will not be restored except for disaster recovery or security purposes. It is permanently deleted when the backup-retention period expires.
We may retain limited records for longer only when required by law, to prevent fraud or abuse, resolve disputes, or enforce our legal agreements. These records are restricted to the minimum necessary.
Privacy
For more information about how Prismz handles personal data, read our Privacy Policy.